Verbiages (House Rules for Guests)

Created by Support 247 Visa and Travel Consultants, Modified on Mon, 3 Feb at 10:04 AM by Support 247 Visa and Travel Consultants

Guest	Date	Question	Yucca ("Stars, Joshua Trees") Answer	Big Bear Answer	29P ("Tranquil Boho Chic Eclectic") Answer
		Cooling: "?"	""	""	"This is a swamp cooler, so it can take about 15 minutes to fully kick in, and has about a 20 degree variation from outside... When you first arrive, turn the pump switch on in the hallway. Let that run for 10 minutes so the pads stay wet. Ensure the living room thermostat is turned off, and use the hallway thermostat only. If the air is still not cool, turn on the water valve at the faucet outside near the pool. There is a small silver valve, turn that to the right. When not in use, turn valve off please! Let me know if this helps:)"
		"Air mattress pump?"	"The pumps are built into the mattresses! Are you able to locate these?"	?	N/A
		Dishwasher: "?"	"Just press start—this model remembers the last cycle you chose, or you can select a different cycle and press start! Let me know if this works for you!"	""	""
		Early Check-Ins: "?"	NO PROPERTIES HAVE EARLY CHECK IN IF SAME DAY FLIP (ANOTHER GUEST IS CHECKING OUT THE SAME DAY)! If another guest is not checking in same day: "" If another guest is checking in same day: ""	NO PROPERTIES HAVE EARLY CHECK IN IF SAME DAY FLIP (ANOTHER GUEST IS CHECKING OUT THE SAME DAY)! If another guest is not checking in same day: "" If another guest is checking in same day: ""	NO PROPERTIES HAVE EARLY CHECK IN IF SAME DAY FLIP (ANOTHER GUEST IS CHECKING OUT THE SAME DAY)! If another guest is not checking in same day: "" If another guest is checking in same day: ""
		Entry code for property more than 24hrs prior: "?"	"I am sorry, but per our policy we do not provide entry codes until our system sends it 24 hours prior to your booking, as the system auto-generates your code for you."	"I am sorry, but per our policy we do not provide entry codes until our system sends it 24 hours prior to your booking, as the system auto-generates your code for you."	"I am sorry, but per our policy we do not provide entry codes until our system sends it 24 hours prior to your booking, as the system auto-generates your code for you."
		Heating: "?"	""	""	"Hallway thermostat must be off and see the thermostat in the living room."
		SERVICE ANIMAL PET FEES "?"	DO NOT CHARGE GUESTS PER CA STATE LAW	DO NOT CHARGE GUESTS PER CA STATE LAW	DO NOT CHARGE GUESTS PER CA STATE LAW
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		Can I bring a third dog?			Sure thing! It is just $25 extra fee, three is our max:)
Kaelen Wong	07/22/22-07/24/22	PET FEE: "Is there any additional fee for dogs?"	We do have a pet fee of $50 for incidentals for up to two pets	We do have a pet fee of $75 for incidentals for up to two pets	We do have a pet fee of $50 for incidentals for up to two pets
Monica Sanchez	01/13/23-01/16/23	"Hi Michelle! Not sure about the total guest count just yet for family friends but we're excited to come. I looked at the description and said about 15 minutes from most places nearby. Does that include Big Bear Mountain lifts? Thank you in advance!"		Hi [guest name], sounds good, we can accommodate up to 15 people! We are 4.8 miles (about 13 minutes give or take traffic) from Big Bear Mountain Resort where lifts are! All the information is in our Guest Welcome Book on the property as well, and snow sport season should be bookable in November through this link: bigbearmountainresort.com It is typically most cost-effective to book sooner rather than later online or by phone, so definitely make sure to book your passes then! We hope this helps and please let us know if you have any further questions and/or suggestions. We are so looking forward to hosting you! :)
		"How do I turn on the lights in the backyard??"			On the Southwest corner of the home where the original indoor timer is along with an outlet, timer was set to go on at 7pm and go off around 1am, timer was turned on and plugged in. If guests are trying to do it manually, they have to open the timer box and hit the metal “On/Off” flip switch (that’s the indoor timer that is mounted outside). I have updated this in “Property Info” as well
		VRBO Help	Guest phone # for VRBO problems: 1-877-202-4291	Guest phone # for VRBO problems: 1-877-202-4291	Guest phone # for VRBO problems: 1-877-202-4291
Karla	12/30/22-1/1/23	"Hello, I’m a little confused with the cancellation policy. If you cancel after 48 hrs do we not get a full refund"?"	At the time of booking you will have 48 hours if you choose to cancel.	At the time of booking you will have 48 hours if you choose to cancel.	At the time of booking you will have 48 hours if you choose to cancel.
Brian	11/20/22-11/22/22	"Im reaching out to you because I see that if we have to cancel after the 48 hours of booking we dont get refunded but what happens if cancelation is out of our hands in the sense that a fire like the one in Big Bear prevents us to rent the home in November?"	We are of course willing to work with you and would provide exceptions to this rule in emergency situations such as this! Please let us know if you have any additional questions, and we hope to host you soon!:)	We are of course willing to work with you and would provide exceptions to this rule in emergency situations such as this! Please let us know if you have any additional questions, and we hope to host you soon!:)	We are of course willing to work with you and would provide exceptions to this rule in emergency situations such as this! Please let us know if you have any additional questions, and we hope to host you soon!:)
Brian	11/20/22-11/22/22	"The reason for the trip is to hang out with my wife's family because my sister inlaw got diagnosed with stage 4 cancer this summer and were trying to make memories with her. She is currently getting chemo and radiation and given that we are booking 2 months in advance we do not know if she will require treatment on the days we are requesting. If for some reason she does require treatment, will you be willing to work with us if we need to cancel and if so will we be able to get all or at least some of our deposit back?"	Hi Brian, I'm sorry to hear. Yes we can definitely work with you. As long as you give us 2-3 weeks heads up we can refund half immediately and then assuming someone else books for the same rate we could refund the rest. The home is fairly popular so finding someone else to book shouldn't be a problem. But the less time we have to find someone else to book the higher the chance we might have to lower the nightly rate.	Hi Brian, I'm sorry to hear. Yes we can definitely work with you. As long as you give us 2-3 weeks heads up we can refund half immediately and then assuming someone else books for the same rate we could refund the rest. The home is fairly popular so finding someone else to book shouldn't be a problem. But the less time we have to find someone else to book the higher the chance we might have to lower the nightly rate.	Hi Brian, I'm sorry to hear. Yes we can definitely work with you. As long as you give us 2-3 weeks heads up we can refund half immediately and then assuming someone else books for the same rate we could refund the rest. The home is fairly popular so finding someone else to book shouldn't be a problem. But the less time we have to find someone else to book the higher the chance we might have to lower the nightly rate.
Maireinz Martinez	9/14/22	"Are dogs allowed in the pool?"			Hello, no they are not. The pool is above ground and easy to puncture!
Cheryl	9/15	"bummer about the pool..... We were out visiting 3 years ago in January and the weather was awesome it was in the 70's. Just an FYI my sister in law Catherine Richardson just reserved your home.....too bad when we first looked the price was $85.00 a night.....we were just wondering if there is anyway of getting it aliitle cheaper than 200. a night. Both of ours husband have recently been put on permanently disability which has but a big dent in our household income. But we need to come visit our dad due to his bad health. So if your would be willing to help us out alittle we would really appreciate it. Thanks your reading this."	Hi Cheryl, Unfortunately we use a pricing manager that controls our pricing for our properties, so we do not directly control the nightly prices and they are as posted. Keep checking back though-as the market ebbs and flows, prices tend to fluctuate! We are sorry to hear about your husbands, and please let us know if there is anything else we can do to make your stay more comfortable.	Hi Cheryl, Unfortunately we use a pricing manager that controls our pricing for our properties, so we do not directly control the nightly prices and they are as posted. Keep checking back though-as the market ebbs and flows, prices tend to fluctuate! We are sorry to hear about your husbands, and please let us know if there is anything else we can do to make your stay more comfortable.	Hi Cheryl, Unfortunately we use a pricing manager that controls our pricing for our properties, so we do not directly control the nightly prices and they are as posted. Keep checking back though-as the market ebbs and flows, prices tend to fluctuate! We are sorry to hear about your husbands, and please let us know if there is anything else we can do to make your stay more comfortable.
Karen	9/19/22	"Thanks for the quick reply. For now I will book it for 8 people and no pet. Can we add 1 adult and a pet later if we can't find a pet sitter? Thank you."		Hi Karen, thank you for booking! You can add an extra person and pet at a later time just keep us posted as we get closer to your reservation. Thank you
Bella	9/26/22	"Does the upstairs fireplace work?"	N/A	Yes it does :) there are instructions on the bottom panel that opens up.	N/A
Shally	10/20/22	I am so excited for our trip. My party is coming from Orange County, and just wanted a short staycation for my mom's birthday. Do you have any suggestions for things to do in or around Yucca Valley? Also, will it be snowing that time-- and if so, will the pool/ hot tub/ grill still be accessible? Will I need chains for the car if it is snowing?	Hi Shally, the hot tub and grill will be accessible! It is a possibility that you may need chains coming up Morongo Valley Grade, but likely will not. Historically, it will not be snowing at that time, but there is no way to tell for sure until the weather reports come out, so keep checking! We have a detailed guest book on site, but here is the link to view prior: https://www.canva.com/design/DAFHp72aAHE/myS4v8PqGxVC77ousx80hg/view?utm_content=DAFHp72aAHE&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink Hope this helps and please let us know if you have any other questions and/or suggestions for us!:)
Kenneth	10/20/22	Good evening. Im wondering if I can add more people. We are going to be 8 people in total. My younger brother and sister are coming as well. They are minors.	N/A	N/A	Hi Kenneth, sure thing! I have just submitted a request through AirBnB to adjust your reservation to 7 so that our cleaners can be aware of roughly how many guests there will be. Our max is 7, but I have just received approval for your stay for 8. There is no extra charge, all you have to do is accept! We appreciate you letting us know, and we hope you enjoy your stay! Please reach out with any additional questions and/or feedback for us:) Also just a heads up, the house comfortably sleeps 2 per bed, 1 on a twin floor mattress. So the 8th guest would have nowhere to sleep but the couch which is small so you may want to bring an extra mattress!:)
Aditi	11/23/22	Hi Mark and Michelle! I’m reaching out to ask if you have recommendations for hikes we could do while at your Airbnb? Is the weather predictable enough around the new year for us to plan some hikes?	Hi Aditi, sure thing! Kies view looks over the Coachella Valley, Skull Rock is a nature trail around a giant rock. It looks like a skull head! Barker Dam takes you around the original dam that the settlers used, and Arch Rock nature trail takes you around the famous arch rock, where people sometimes have weddings and photo shoots! Also Black Rock Campground has access to a ton of great nature trails with signs posted, and parking is available right there at the visitor center if it is open! It will be crisp/chilly but in my opinion that is the best weather for hiking, so just wear layers! Please reach out with any other questions and/or suggestions for us:)		Hi Aditi, sure thing! Kies view looks over the Coachella Valley, Skull Rock is a nature trail around a giant rock. It looks like a skull head! Barker Dam takes you around the original dam that the settlers used, and Arch Rock nature trail takes you around the famous arch rock, where people sometimes have weddings and photo shoots! Also Black Rock Campground has access to a ton of great nature trails with signs posted, and parking is available right there at the visitor center if it is open! It will be crisp/chilly but in my opinion that is the best weather for hiking, so just wear layers! Please reach out with any other questions and/or suggestions for us:)
Anastasia & Regan	11/30/22	Hi! I was wondering if we’ll need coals for the outdoor fire pit or if they’re included? Let me know thank you!			Hi Anastasia, great question! We do not have coals, but we do have wood that can be delivered by our handyperson, Samantha! Her number is provided in the guest book. Let me know if this helps!:)
Clayton Moore	12/7/22	Hello sorry to bother but I was wondering if you had any information regarding chains? It is showing snow on Sunday so I’m wondering if they will require us to have them? We have a 4 wheel drive truck but know sometimes they’re still required.		Hi Clayton, sure thing! This is the website I always use for chain requirements in the area: https://www.bigbearmountainresort.com/transportation/snow-chains If you scroll down on this webpage, you should be able to see the chain requirement status in real time! It is always a good idea to have the chains or approved socks at least with you in your trunk for the winter months there. I find that the approved tire socks are much easier to slip on while pulled over safely in a pinch.
Jill Handler	12/10/22	Hi Michelle, my husband does love the home and location. He is very concerned about the portable a/c units. I knew this would be a stickler for him and he was asking me to look for a place with central air. It might put us at ease if we knew how large the portables are. There are many kinds of units and this may seem relentless, but it is important that we don’t repeat the uncomfortable situation we had in July of 2021. Please let me know the sizes of these 3 units. Also, if we wanted to extend or reduce the dates after we know all of our family plans, how difficult would that be? I am pretty sure on the Thursday to Monday check out, but not 100%. THANK YOU. Jill Handler		Hi Jill, sorry for the delay. I have reached out to our cleaner to obtain the exact information for the three portable units as we are remote. She has a cleaning today, so I should have that information over to you by tomorrow! Extending the days is easy as long as nobody books the dates you need to extend to (we cannot guarantee availability), and our cancellation policy should be on the AirBnB listing--are you able to see it? Stay reductions can be a little more tricky if they fall outside of our cancellation policy because it affects our ability to re-book those dates. If they fall outside of the cancellation policy, we are able to refund half of the booking on a case-by-case basis with the owners. Let me know if this helps!:)
Jazmin Nicole	1/5/23	Hello Michelle sorry to bother you, but I've been keeping up with the traffic in Big Bear, and we've decided to leave early, so we aren't stuck in anything too bad. I was wonder if you'd allow us to check in a tad bit early if possible?		Hi Jazmin, I wish we could! Your booking is back-to-back stay with guests checking out prior to you, so our cleaners will need the time to prepare the property for you! The best I can do is check in with our cleaner tomorrow around noon and let you know as soon as they are finished in case they finish early. There are a bunch of lovely restaurants and activities in the area if you arrive early to avoid the traffic, here is the link to our guest book: https://www.canva.com/design/DAFbV8iEV0g/yJOoCEA_RLTDUQT0L-vQkQ/view?utm_content=DAFbV8iEV0g&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton If you need to drop your luggage while you wait, we can certainly accommodate that, just let me know!
Brenna	1/11/23	Hello- are bedrooms all close together in house or spread out a bit? Thanks!			They are all in the hallway shown in the last photo of the listing, so I would say more close together. Hope this helps and let me know if you have any other questions!
Eric	3/1/23	Hi Michelle! We’re looking forward to (hopefully) staying at your lovely home this weekend! That said, the weather is looking like it may make things difficult to get up the mountain. Caltrans seems undecided on which or if any roads up will be open Friday and I just wanted to start the discussion about what happens if we are unable to make the reservation. Let me know your thoughts, if you’d be open to a potential reschedule, or would rather explore another option. We are keeping an eye on the reports and are hopeful it works out!		Just make sure you contact AirBnB Support PRIOR to your reservation providing evidence that all of the roads are closed and there is no way to make your reservation. You can use this: https://www.bigbearmountainresort.com/transportation/snow-chains if that helps!
Nicole	3/3/23	Thank you, your home is beautiful! We are excited. I do have one question, it mentions cameras and recording devises. Are those located within/inside the home?		Hi Nicole, no they are not! Just one out front for security purposes:)
Evan	3/9/23	do you have a speaker we can connect to?			Hi Evan, there should be a soundbar you should be able to pair with bluetooth in front of the living room television! Let us know if this helps!
Haley	3/8/23	Hi Michelle, we are very excited for our trip to JTree especially with the bloom we’ve been seeing! Quick question - We have 7 girls, is the 7th bed the couch? Just want to know if we should bring any extra bedding! We also will be traveling with a small dog, she’s a Chihuahua, is there anyway to bring the added pet fee down to $25 for her? Thank you!			Hi Haley, thanks for reaching out! I have sent a request via AirBnB for the 7th guest and pet to reflect your reservation: there is no extra charge for the extra guest, but the pet fee is firm for all guests/pets for incidentals. There are four beds at this listing: one King, two Queen, and one twin mattress in the master bedroom closet. Please reach out with any additional questions and I hope this helps!:)
Sarah	3/20/23	So I need to message an hour before I head that way to get the code?	Hi Sarah, nope! The code will automatically generate and send onw houe prior to check-in. Please let us know if you have any additional questions!:)	Hi Sarah, nope! The code will automatically generate and send onw houe prior to check-in. Please let us know if you have any additional questions!:)	Hi Sarah, nope! The code will automatically generate and send onw houe prior to check-in. Please let us know if you have any additional questions!:)
Mateo	3/20/23	Is there an extra cost for using the hot tub? I plan on booking those dates within the next few hours. Hope you’re having a great start to your week!	No extra cost for the jacuzzi, it's private! Just make sure to follow the rules sent the day before check-in. You as well and we look forward to hosting you!:)	No extra cost for the jacuzzi, it's private! Just make sure to follow the rules sent the day before check-in. You as well and we look forward to hosting you!:)	No extra cost for the jacuzzi, it's private! Just make sure to follow the rules sent the day before check-in. You as well and we look forward to hosting you!:)
泽华	3/21/23	Hi there! We're super interested in this house! However, we are 19-year-old students (definitely not trouble makers lol), are you willing to rent the house to us? Please let me know, thank you! Have a great rest of your week:)		Hi there, the owners are willing to do so with a $250 security deposit through AirBnB since there are no reviews on this account, which will be refunded to you upon checkout. How many guests will there be? Right now the booking is showing only one, so we will need to update that for our cleaners. Let me know if this is agreeable and I will Pre-Approve you and send the change requests:)
Victor	3/21/23	We are very interested:) how close is the house to the slopes?		Hi Victor, thank you so much for reaching out! The home is 4.6 miles, or 11 minutes away from Big Bear Mountain Resort. We can send you a link to our guest book once booked for additional info. Hope this helps and we look forward to hopefully hosting you!:)
Frankie	3/21/23	Hello is there any way we can do late checkout sunday? Thank		Hi Frankie, unfortunately we are unable to accommodate late checkouts due to company policy, vendor schedules, and staffing on weekends. Sorry about this! Please let us know if you have any additional questions or if you would like to extend your stay!
Lois	3/28/23	Just checking on the following with all the snow they have had...we want to confirm that the driveway, patio, hot tub areas will be clear and working and that the bbq has propane. Thanks.		Hi Lois, the driveway, patio, and hot tub areas should be clear for your stay. We have a handyman who looks out for the weather for us. We do have multiple propane tanks onsite for the bbq and heating lamps, and offer reimbursement for proprane tank refills in the case they are empty. Here is a link to our guest welcome book for more information: https://www.canva.com/design/DAFbV8iEV0g/yJOoCEA_RLTDUQT0L-vQkQ/view?utm_content=DAFbV8iEV0g&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton Additionally, here is a link for updated road conditions: https://www.bigbearmountainresort.com/transportation/snow-chains I hope this helps and please let us know if you have any additional questions!
Victor	3/28/23	In regards to checking out tomorrow, besides all trash going in the bins outside, do we need to strip the beds? And what about all used towels? Put in showers? Dishes, or in dishwasher and turn on?	Hi Victor, I am sure our cleaner would appreciate it if you all wanted to strip the bedsheets-I know I usually do when staying at an AirBnB, but it is not required. Dishes in dishwasher and turn on would be great, and if you do just let me know and I will reach out to our cleaner to let her know what to expect when she arrives. Thank you so much for taking such care with our home during your stay, we hope it was wonderful, and we truly hope to host you all again!:)	Hi Victor, I am sure our cleaner would appreciate it if you all wanted to strip the bedsheets-I know I usually do when staying at an AirBnB, but it is not required. Dishes in dishwasher and turn on would be great, and if you do just let me know and I will reach out to our cleaner to let her know what to expect when she arrives. Thank you so much for taking such care with our home during your stay, we hope it was wonderful, and we truly hope to host you all again!:)	Hi Victor, I am sure our cleaner would appreciate it if you all wanted to strip the bedsheets-I know I usually do when staying at an AirBnB, but it is not required. Dishes in dishwasher and turn on would be great, and if you do just let me know and I will reach out to our cleaner to let her know what to expect when she arrives. Thank you so much for taking such care with our home during your stay, we hope it was wonderful, and we truly hope to host you all again!:)
Mimi	3/31/23	Hi! I don’t see the pet fee request on my end. Can you try resending it please? Thank you!	Hey Mimi, I just sent over the fee via the Airbnb resolution center. You should be able to see it there. It is sometimes difficult to access the resolution center from the app, so it may be better to use the Airbnb desktop website. Here is the link to access it: airbnb.com/resolutions/ Please let us know when you have paid it :)	Hey Mimi, I just sent over the fee via the Airbnb resolution center. You should be able to see it there. It is sometimes difficult to access the resolution center from the app, so it may be better to use the Airbnb desktop website. Here is the link to access it: airbnb.com/resolutions/ Please let us know when you have paid it :)	Hey Mimi, I just sent over the fee via the Airbnb resolution center. You should be able to see it there. It is sometimes difficult to access the resolution center from the app, so it may be better to use the Airbnb desktop website. Here is the link to access it: airbnb.com/resolutions/ Please let us know when you have paid it :)
		Coffee maker	Regular coffee pot		Regular coffee pot
Abdurahim	5/8/23	Hi Michelle, We are looking forward to a nice stay in Twentynine Palms! Thanks, Abdurahim	Hi [guest name], we are looking forward to hosting you! Here is a link to our guest book for your perusal in preparation: https://www.canva.com/design/DAFbVwaZmdY/LymwRXEZaWfpdqvM93-TFg/view?utm_content=DAFbVwaZmdY&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton	Hi [guest name], we are looking forward to hosting you! Here is a link to our guest book for your perusal in preparation: https://www.canva.com/design/DAFbV8iEV0g/yJOoCEA_RLTDUQT0L-vQkQ/edit?utm_content=DAFbV8iEV0g&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton	Hi Abdurahim, we are looking forward to hosting you! Here is a link to our guest book for your perusal in preparation: https://www.canva.com/design/DAFbV1M4BCI/GoeIWP38qL8hcWsvjE7U0A/view?utm_content=DAFbV1M4BCI&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton
S	9/29/23	Hi! We have three golden retrievers. They are very mellow. If you will allow this, we can probably book in the next day or two. please let me know. Thanks!		Hi S, the property owners are open to making an exception regarding our pet policy, which typically allows for only one dog weighing over 20 lbs. In this case, they are willing to accept the three golden retrievers and double the non-refundable pet fee, making it $150 for all three dogs. It's crucial to note that the owners request that the dogs stay off the furniture during your stay. Any damages found during our cleaning process may result in additional cleaning or damage charges. Please let us know if this arrangement works for you, and we are looking forward to the possibility of hosting you and your golden retrievers!
Alejandro Topete	1/25/24	hola como están buenas tardes espero estén muy bien, les escribo para ver si de casualidad conocen a un instructor de Snowboard que pueda dar las clases a mi familia 2 adultos y 3 niños durante el Jueves 8 de febrero y cuanto costaría la hora o medio día. Por tu atención muchas gracias Salu2 y llegamos pronto	SNOWBOARD INSTRUCTORS Link->	https://www.bigbearmountainresort.com/ski-and-snowboard/group-and-private-lessons?utm_source=google&utm_medium=paidsearch&utm_content=aa146741904196-cc683845511893&utm_keyword=big+bear+snowboarding+lesson&utm_campaign=BB_Trademark-BBMR-Ong-ECM-CA_SEA_B_LW_EXM&gad_source=1&gclid=CjwKCAiAzc2tBhA6EiwArv-i6WH0TToqQMhKLyM8A5EiwGor9Tptmv0bVvDrGadKiiyHtp2XnXcdAxoCot0QAvD_BwE&gclsrc=aw.ds Hola Alejandro, este enlace te proporcionará toda la información que necesitas. ¡Espero que te sea útil y esperamos con ansias recibirte como huésped!
Esther	3/14/24	Hi all! Just wanted to say thank you so much for being such great hosts! We really enjoyed our stay! Everything was clean, the place was beautiful, and all the amenities were amazing. We will definitely look to stay here again the next time we visit Joshua tree! I’ll make sure to leave a review soon! Thank you again!	Hi Esther, this is so heartwarming to hear, and we so appreciate the review! We look forward to hosting you again, and just FYI we currently offer a 10% discount off the nightly rate for our repeat guests in the form of a refund at the end of your next stay. We hope you'll book with us again soon:)	Hi Esther, this is so heartwarming to hear, and we so appreciate the review! We look forward to hosting you again, and just FYI we currently offer a 10% discount off the nightly rate for our repeat guests in the form of a refund at the end of your next stay. We hope you'll book with us again soon:)
Luiza	3/17/24	Basically "What are quiet hours?"	Quiet hours are 9PM-7AM weekdays, 10PM-7AM weekends, and mean windows closed, and that people are not yelling outside or blasting music.	Quiet hours are 9PM-7AM weekdays, 10PM-7AM weekends, and mean windows closed, and that people are not yelling outside or blasting music.
Nate Sookwongse	12/18/24	How many parking spots in driveway/garage?		Hi Nate, the driveway can fit four cars, and there is a five-car legal limit for out VHR permit. The garage is a two-car but used for storage - code can be provided by request upon your arrival. Hope this helps!